Shipping & Returns

Pinto Foods Naturally reserves the right to amend its shipping and returns policy from time to time by updating the information and consumers are bound by any amendments.

The contract between Pinto Foods Naturally and the consumer becomes binding on acceptance of full payment. We reserve the right to withdraw if the goods ordered are not in stock and a substitute offer is declined.

Acknowledgment of Order
We will send you an e-mail as soon as possible to confirm receipt of your order.

Processing your order
Subject to availability the goods ordered will be despatched within 1-2 working days from receipt of full payment.

Substitute Goods
If the goods ordered are not available you will be advised as soon as possible and a substitute will be offered. However the substitute will not be despatched without your prior written consent.

Cancellation and Refunds Policy
Australian Long Distance Selling Regulations
The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334), transpose into Australia law Directive 97/7/EC on the protection of consumers in respect of distance contracts. Exceptions to the Australian Long Distance Selling Regulations are goods that cannot, by their nature, be returned, such as perishable goods, e.g. food.

The purchase of GOANPICKLES products is therefore EXEMPT from the Australia Long Distance selling Regulations as these goods are perishable foodstuffs.

Accordingly, A NO REFUND/NO RETURN Policy applies for ALL GoanPickles d products purchased online from this website. This DOES NOT affect your statutory rights.

Personal Data
Once your Cheque details are used to process your order your CHEQUE details are DESTROYED.

Australian Data Protection Act 1998:
We DO NOT sell, trade or otherwise dispose of your personal e-mail or address information to ANY THIRD PARTY. We do however store your e-mail address for use on our PERSONAL CLIENT MAILING LIST.

Mailing List – OPT OUT
If you do NOT wish us to store your e-mail address for our Mailing List and/or you do NOT wish us to contact you please send us an email with ’opt out mailing list‘ in the subject line of the e-mail.

Complaints Policy
We will endeavour to deal with any complaints swiftly and efficiently. If you have any complaints please contact us by e-mail via the contact us page located at the top right corner of the navigation bar.